Explaining FamilyMart (Japan Post Bank/E-net) ATM Fees, Transfers, Operating Hours, and Limits

Explaining FamilyMart (Japan Post Bank/E-net) ATM Fees, Transfers, Operating Hours, and Limits

FamilyMart (Japan Post Bank/E-net) ATM Fees
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ATMs installed in FamilyMart stores are a familiar and convenient presence for our financial transactions. At FamilyMart, you can primarily use “Japan Post Bank ATMs” and “E-net ATMs,” which are affiliated with many financial institutions. This article provides a detailed explanation, covering basic information about these ATMs available at FamilyMart, fees, transfer methods, operating hours, various limits, usable cards, security, and frequently asked questions.

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  1. Basic Information about FamilyMart ATMs: Japan Post Bank and E-net ATMs Available
    1. ATM Network Expanding to FamilyMart Stores Nationwide
    2. Main Services Available at FamilyMart ATMs (Deposits, Withdrawals, Transfers, etc.)
    3. Features of FamilyMart ATMs: Convenience of Japan Post Bank Cards and E-net’s Partnership Strength
      1. Benefits for Holders of Japan Post Bank Cash Cards
      2. Wide Range of Use Cases for E-net Affiliated Financial Institution Cards
  2. FamilyMart ATM Usage Fees: For Japan Post Bank Cards and E-net Affiliated Cards
    1. Fees When Using a Japan Post Bank Cash Card
      1. Cash Deposit/Withdrawal Fees (Time-Specific Rate System for Weekdays, Weekends & Holidays)
      2. Transfer Fees (Rates for transfers to Japan Post Bank and other banks)
    2. ATM Fees When Using Cash Cards from E-net Affiliated Financial Institutions
      1. ATM Fees of Affiliated Financial Institutions
    3. ATM Usage Fees for Credit Card Cash Advances (for E-net ATMs)
  3. How to Make Transfers at FamilyMart ATMs and Important Points to Note
    1. Available Transactions for Transfers: Basically Transfers via Cash Card
      1. Transfer Procedure Using a Japan Post Bank Cash Card
      2. Transfer Procedure Using an E-net Affiliated Financial Institution Cash Card
      3. Availability of Cash Transfers
    2. How to Enter Payee Account Information and Confirmation Steps
    3. General Flow of Transfer Operations on the ATM Screen
    4. Transfer Acceptance Hours and Timing of Deposit Reflection to Payee Account (Guideline for Japan Post Bank/E-net Use)
  4. FamilyMart ATM Operating Hours and Availability
    1. Generally Available According to FamilyMart’s Operating Hours
    2. Service Suspension Times Due to System Maintenance (Japan Post Bank, E-net, Affiliated Financial Institutions) and How to Check
    3. Relationship Between Store Operating Hours and ATM Operating Hours
  5. Transaction Limits at FamilyMart ATMs
    1. Cash Withdrawal Limits (Per Transaction and Per Day)
      1. Withdrawal Limits and Change Procedures When Using a Japan Post Bank Card
      2. Limits When Using E-net Affiliated Financial Institution Cards (Subject to Issuing Financial Institution’s Regulations)
    2. Cash Deposit Limits (Number of Banknotes per Transaction, Maximum Amount, etc.)
    3. Transfer Limit Settings (Per Transaction and Per Day)
      1. Transfer Limits and Change Procedures When Using a Japan Post Bank Card
      2. Transfer Limits When Using E-net Affiliated Financial Institution Cards (Subject to Issuing Financial Institution’s Regulations)
  6. Cards Usable at FamilyMart ATMs and Convenient Additional Functions
    1. Types of Usable Cash Cards and Loan Cards
      1. Cash Cards and Various Cards Issued by Japan Post Bank
      2. Cards from Major Financial Institutions Affiliated with E-net (City Banks, Regional Banks, Online Banks, Shinkin Banks, etc.)
    2. International Brands Compatible with Credit Card Cash Advances (Mainly E-net ATMs)
    3. Services for Japan Post Bank Card Users (e.g., Passbook Usability and Compatible Models)
    4. Smartphone ATM (Cardless Transaction) Compatibility Status (by Affiliated Financial Institution)
    5. Japanese Yen Withdrawal Service Using Cards Issued Overseas and Compatible Brands (E-net ATMs)
  7. Security Measures When Using FamilyMart ATMs and How to Deal with Trouble
    1. Proper PIN Management and Recommendations for Preventing Unauthorized Use
    2. Importance of Checking and Storing Transaction Receipts
    3. Checkpoints to Prevent Forgetting Cards or Cash
    4. Contact Information if Problems Occur During ATM Operation (Guidance from ATM Installer, Card Issuing Financial Institution)
  8. Frequently Asked Questions (Q&A) Regarding FamilyMart ATM Use
    1. Q1. Can I make Japan Post Bank passbook entries or renewals at FamilyMart ATMs?
    2. Q2. Do FamilyMart ATMs handle coin deposits or withdrawals?
    3. Q3. Are the ATMs installed in FamilyMart Japan Post Bank ATMs or E-net ATMs?
    4. Q4. Can I make cash transfers from FamilyMart ATMs?
    5. Q5. If I have a Japan Post Bank cash card, are FamilyMart ATM fees always free?
    6. Q6. Is it possible to change the language of the FamilyMart ATM operation screen to something other than Japanese?
    7. Q7. Which financial institution cards can be used at E-net ATMs?

Basic Information about FamilyMart ATMs: Japan Post Bank and E-net ATMs Available

There are primarily two types of ATMs installed in FamilyMart stores: ATMs managed by Japan Post Bank and E-net ATMs operated by E-net Co., Ltd. Which ATM is installed varies by store, and the ATM functions and fee structures also have their respective features. Understanding this point is the first step to wisely using FamilyMart ATMs.

ATM Network Expanding to FamilyMart Stores Nationwide

FamilyMart has over 16,200 stores nationwide (as of 2025), and ATMs are installed in many of these stores. This vast network allows easy access to financial services within daily living areas, from urban centers to rural regions. In principle, they can be used according to the store’s operating hours, so ATMs are available late at night or early in the morning at 24-hour stores (except during system maintenance). Your nearby FamilyMart can serve as a convenient financial service point.

Main Services Available at FamilyMart ATMs (Deposits, Withdrawals, Transfers, etc.)

The following main services are available at Japan Post Bank ATMs and E-net ATMs installed in FamilyMart. Please note that neither ATM handles passbooks or coins.

  • Deposits: Cash (banknotes only) deposits. At Japan Post Bank ATMs in FamilyMart, deposits can also be made using the “Japan Post Bank Passbook App” in addition to cash cards.
  • Withdrawals: Cash (banknotes only) withdrawals using a cash card. At Japan Post Bank ATMs in FamilyMart, withdrawals can also be made using the “Japan Post Bank Passbook App” in addition to cash cards.
  • Transfers: Transfers using a cash card.
  • Balance Inquiry: Checking account balance.
  • PIN Change: Varies depending on the card of the financial institution used and the ATM model.
  • Credit Card Cash Advances: Mainly available at E-net ATMs, using services of affiliated credit card companies.

Please note that the specific services available vary depending on the type of ATM installed (Japan Post Bank or E-net) and the financial institution that issued the cash card you are using.

Features of FamilyMart ATMs: Convenience of Japan Post Bank Cards and E-net’s Partnership Strength

FamilyMart ATMs have different strengths depending on the type of ATM installed.

Benefits for Holders of Japan Post Bank Cash Cards

At FamilyMart stores where Japan Post Bank ATMs are installed, there are benefits for those who have Japan Post Bank cash cards or the “Japan Post Bank Passbook App.” In particular, when using Japan Post Bank ATMs at FamilyMart, deposit and withdrawal fees are free during specific hours.

Wide Range of Use Cases for E-net Affiliated Financial Institution Cards

On the other hand, at FamilyMart stores where E-net ATMs are installed, their extensive partnership network is a major attraction. Cash cards from a very large number of financial institutions other than Japan Post Bank, such as city banks, regional banks, shinkin banks, credit cooperatives, labor banks, and online-only banks, can be used. This allows you to easily perform transactions for your usual bank account at a nearby FamilyMart.

FamilyMart ATM Usage Fees: For Japan Post Bank Cards and E-net Affiliated Cards

FamilyMart ATM usage fees are set in detail according to the type of ATM installed, the financial institution that issued the cash card used, and the day of the week and time of the transaction.

Fees When Using a Japan Post Bank Cash Card

The fees for using a Japan Post Bank cash card (or the “Japan Post Bank Passbook App”) at a Japan Post Bank ATM or E-net ATM installed in FamilyMart are as follows:

Cash Deposit/Withdrawal Fees (Time-Specific Rate System for Weekdays, Weekends & Holidays)

  • When using Japan Post Bank ATMs at FamilyMart (Cash card or Japan Post Bank Passbook App):
    • Deposits/Withdrawals: Free on weekdays 8:45-18:00 and Saturdays 9:00-14:00. 110 yen (tax included) at other times and on Sundays/holidays.
  • When using E-net ATMs at FamilyMart (Cash card only):
    • Deposits/Withdrawals: 220 yen (tax included) on weekdays 8:45-18:00 and Saturdays 9:00-14:00. 330 yen (tax included) at other times and on Saturdays, Sundays, and holidays.

Transfer Fees (Rates for transfers to Japan Post Bank and other banks)

  • When using Japan Post Bank ATMs at FamilyMart (Cash card):
    • To a Japan Post Bank account (telegraphic transfer): 100 yen (tax included) per transaction.
    • Transfer to other financial institutions: 220 yen (tax included) for amounts less than 50,000 yen, 440 yen (tax included) for amounts 50,000 yen or more.
  • E-net ATMs at FamilyMart: Do not support transfers for Japan Post Bank accounts.

(Note: The above fees are based on information current as of June 2025 and the instructions provided. Please check the official Japan Post Bank website, etc., for the latest information.)

Source: ATM Usage Fees – Japan Post Bank

ATM Fees When Using Cash Cards from E-net Affiliated Financial Institutions

When using a cash card from an affiliated financial institution (other than Japan Post Bank) at an E-net ATM installed in FamilyMart, the fees stipulated by the financial institution that issued the cash card, not E-net, will apply.

E-net ATM usage fees (for deposits, withdrawals, transfers) and conditions/number of times fees are waived vary greatly depending on your financial institution. Some online banks and regional banks may offer preferential treatment, such as waiving E-net ATM usage fees up to a certain number of times per month under specific conditions (e.g., account balance, transaction status, etc.). For details, please check the website or contact the branch of the financial institution that issued your cash card. Fees may also be displayed during ATM operation, so check before executing the transaction.

ATM Fees of Affiliated Financial Institutions

Many financial institutions offer preferential programs for affiliated ATM usage fees based on conditions such as designating a salary transfer account, maintaining a certain deposit balance, subscribing to internet banking, or holding a specific credit card. Since these benefits may also apply when using E-net ATMs at FamilyMart, it is recommended to check the preferential conditions offered by each financial institution in light of your own usage.

ATM Usage Fees for Credit Card Cash Advances (for E-net ATMs)

At E-net ATMs, you can use the cash advance services of affiliated credit card companies. In such cases, an ATM usage fee set by the credit card company is generally incurred. The fee is often 110 yen (tax included) for borrowed amounts of 10,000 yen or less, and 220 yen (tax included) for amounts over 10,000 yen, but please check the terms and conditions of your credit card company for details. This fee is charged separately from the cash advance interest rate.
Note that Japan Post Bank ATMs at FamilyMart generally do not handle credit card cash advances (except for some Japan Post Bank related cards like JP BANK cards).

How to Make Transfers at FamilyMart ATMs and Important Points to Note

At FamilyMart ATMs, you can make transfers to other accounts using a cash card. Here, we explain the transfer procedure and points to be particularly careful about.

Available Transactions for Transfers: Basically Transfers via Cash Card

Transfers from FamilyMart ATMs (both Japan Post Bank ATMs and E-net ATMs) generally require a cash card.

Transfer Procedure Using a Japan Post Bank Cash Card

At Japan Post Bank ATMs installed in FamilyMart, you can use a Japan Post Bank cash card to send money (telegraphic transfer) to other Japan Post Bank accounts or make transfers to accounts at other financial institutions. Select a menu item such as “Send Money” or “Transfer” on the ATM screen and follow the on-screen instructions to enter the payee financial institution, branch name, account number, amount, etc.

Transfer Procedure Using an E-net Affiliated Financial Institution Cash Card

At E-net ATMs installed in FamilyMart, you can use a cash card from an affiliated financial institution to make transfers from that financial institution’s account to an account at another financial institution. Select “Transfer” on the ATM screen and proceed with the operation according to the instructions of the cash card issuing financial institution.

Availability of Cash Transfers

At ATMs installed in FamilyMart (both Japan Post Bank ATMs and E-net ATMs), cash transfers are not handled. Please be sure to have your cash card ready for transfers.

How to Enter Payee Account Information and Confirmation Steps

To perform transfer procedures smoothly, it is important to prepare accurate payee information (financial institution name, branch name, account type, account number, payee name) in advance. You may also be required to enter the financial institution code or branch code. Input errors can cause transfer delays, erroneous deposits, or recall procedures, so after entering on the ATM screen, be sure to check that there are no errors in the input details on the final confirmation screen.

General Flow of Transfer Operations on the ATM Screen

  1. Select a menu item such as “Transfer” or “Send Money” on the ATM’s initial screen.
  2. Insert your cash card and enter your PIN.
  3. Select or search for the payee’s financial institution (financial institution name, financial institution code, etc.).
  4. Select or search for the payee’s branch name (branch name, branch code, etc.).
  5. Select the account type (savings, checking, etc.) and enter the account number.
  6. Enter the transfer amount.
  7. Confirm or enter the remitter’s name (your name), phone number, etc.
  8. All input details (payee account information, transfer amount, transfer fee, etc.) will be displayed on the screen for final confirmation.
  9. If there are no problems with the content, press the “Confirm” or “Execute” button to execute the transfer.
  10. A transaction receipt will be issued. Be sure to take it and keep it carefully.

Transfer Acceptance Hours and Timing of Deposit Reflection to Payee Account (Guideline for Japan Post Bank/E-net Use)

Transfers are generally accepted whenever the ATM is operational, but the timing of deposit to the payee account varies depending on the payee’s financial institution and the time the procedure is performed.

  • When using Japan Post Bank ATMs:
    • To a Japan Post Bank account (telegraphic transfer): Generally reflected immediately.
    • To other financial institutions: If the procedure is completed by around 15:00 on weekdays, the funds will generally be deposited into the payee’s account on the same day. For procedures at other times or on weekends/holidays, the deposit may be made on the next business day. However, this may not apply if the payee financial institution participates in the More Time System (24/7/365 real-time transfer).
  • When using E-net ATMs:
    • Since many affiliated financial institutions and payee financial institutions support the More Time System, there are an increasing number of cases where funds are deposited into the payee’s account immediately after the procedure is completed, even outside of weekday hours or on weekends/holidays. However, depending on the system compatibility of the payee financial institution or maintenance times, the deposit may be made on the next business day.

When using any ATM, the scheduled deposit date or approximate deposit timing may be displayed on the final confirmation screen of the transfer operation, so please check it.

FamilyMart ATM Operating Hours and Availability

A major advantage of ATMs installed in FamilyMart is that they can be used for long hours, in line with the store’s operating hours.

Generally Available According to FamilyMart’s Operating Hours

Many FamilyMart stores are open 24 hours, and the ATMs installed there are, in principle, available 24 hours a day, 365 days a year. This allows users who are busy during the day or who have sudden needs to use ATM services without worrying about time. However, some FamilyMart stores, such as those in office buildings or train stations, may have limited store operating hours, in which case the ATM’s available hours will also follow the store’s operating hours.

Service Suspension Times Due to System Maintenance (Japan Post Bank, E-net, Affiliated Financial Institutions) and How to Check

ATMs may temporarily suspend services for system maintenance.

  • Japan Post Bank ATMs: Regular maintenance is often performed mainly from late Sunday night to early Monday morning (e.g., from 23:55 on the third Sunday of every month to 7:00 on the following Monday). Unscheduled temporary maintenance may also be carried out.
  • E-net ATMs: Extensive system maintenance by E-net itself is relatively infrequent, but if system maintenance is performed by an affiliated financial institution to which an E-net ATM is connected, transactions with that financial institution’s cash card may be temporarily unavailable.
  • How to Check: Information about this maintenance is announced in advance on the official websites of Japan Post Bank, E-net, and each affiliated financial institution. It may also be announced on ATM screens or via notices within FamilyMart stores, so it is recommended to check before use.

Sources: Japan Post Bank Co., Ltd., E-net Co., Ltd.

Relationship Between Store Operating Hours and ATM Operating Hours

As mentioned earlier, the available hours for ATMs basically depend on the operating hours of the FamilyMart store where they are installed. For stores that are not open 24 hours, ATMs will also become unavailable when the store closes. Therefore, if you plan to use an ATM, especially at night or early in the morning, it is a good idea to check the store’s operating hours in advance.

Transaction Limits at FamilyMart ATMs

To ensure secure financial transactions, FamilyMart ATMs have set limits for various transactions such as cash withdrawals, deposits, and transfers.

Cash Withdrawal Limits (Per Transaction and Per Day)

Withdrawal Limits and Change Procedures When Using a Japan Post Bank Card

When using a Japan Post Bank cash card (or the “Japan Post Bank Passbook App“), the initial default daily withdrawal limit is 500,000 yen. This limit can be changed according to individual usage at a Japan Post Bank or post office counter, or via “Yucho Direct” (internet banking service) within a range from 0 yen up to a maximum of 5,000,000 yen (if biometric authentication is registered; 2,000,000 yen for IC chip only). (Reductions may also be possible at ATMs). The withdrawal limit per ATM transaction varies depending on the ATM model but is usually around 200,000 yen to 500,000 yen.

Limits When Using E-net Affiliated Financial Institution Cards (Subject to Issuing Financial Institution’s Regulations)

When withdrawing cash at an E-net ATM using a cash card from an affiliated financial institution, the limit is based on the regulations set by the financial institution that issued the cash card and any withdrawal limits individually set by the user. Similar to Lawson Bank ATMs and Seven Bank ATMs, this is not determined by E-net ATM settings but prioritizes the settings of the card-issuing financial institution. For details, please contact your financial institution.

Cash Deposit Limits (Number of Banknotes per Transaction, Maximum Amount, etc.)

The limit for cash deposits per transaction at FamilyMart ATMs is mainly determined by the number of banknotes that can be inserted. Coins are not handled.

  • Japan Post Bank ATMs: Varies by model, but some machines can accept up to 200 banknotes in a single transaction, potentially accommodating amounts up to approximately 2,000,000 yen.
  • E-net ATMs: Also varies by model, but typically up to 59 banknotes per transaction is common, with an amount limit often around 500,000 yen.

Transfer Limit Settings (Per Transaction and Per Day)

Transfer Limits and Change Procedures When Using a Japan Post Bank Card

The initial default daily transfer limit when using a Japan Post Bank cash card is 500,000 yen (this may vary depending on Yucho Direct usage status, etc.). This limit can be changed at a Japan Post Bank or post office counter, Yucho Direct, etc. The transfer limit per transaction is also within this daily limit.

Transfer Limits When Using E-net Affiliated Financial Institution Cards (Subject to Issuing Financial Institution’s Regulations)

When using a cash card from an affiliated financial institution at an E-net ATM, the transfer limit is based on the regulations of the financial institution that issued the cash card and any transfer limits individually set by the customer. For details, please check with your financial institution.

Cards Usable at FamilyMart ATMs and Convenient Additional Functions

Various cards can be used at FamilyMart ATMs depending on the type of ATM installed, and some unique features not found at other convenience store ATMs are also offered.

Types of Usable Cash Cards and Loan Cards

Cash Cards and Various Cards Issued by Japan Post Bank

At Japan Post Bank ATMs and E-net ATMs installed in FamilyMart, cash cards for Japan Post Bank general accounts, ordinary savings account cash cards, etc., can be used. Some Japan Post Bank ATMs may also allow the use of cash advance functions attached to credit cards handled by Japan Post Bank, such as JP BANK VISA/Mastercard and JP BANK JCB cards.

Cards from Major Financial Institutions Affiliated with E-net (City Banks, Regional Banks, Online Banks, Shinkin Banks, etc.)

E-net ATMs support cash cards from almost all domestic financial institutions participating in MICS (Multi-Integrated Cash Service). This includes city banks such as MUFG Bank, Sumitomo Mitsui Banking Corporation, and Mizuho Bank; regional banks nationwide; online banks such as AEON Bank, Sony Bank, Rakuten Bank, PayPay Bank, and Sumishin SBI Net Bank; shinkin banks; credit cooperatives; labor banks; JA Bank (agricultural cooperatives); and JF Marine Bank (fishery cooperatives). They are highly convenient due to affiliation with a very large number of financial institutions.

International Brands Compatible with Credit Card Cash Advances (Mainly E-net ATMs)

At E-net ATMs, cash advance services are available for credit cards affiliated with the following major international brands:

  • VISA
  • Mastercard
  • JCB
  • American Express
  • Diners Club
  • UnionPay
  • Discover

Depending on your contract with the credit card company and the type of card, it may not be usable. Also, the cash advance usage limit and interest rate depend on the terms of your credit card company, so it is important to check in advance. Japan Post Bank ATMs generally do not handle credit card cash advance services (except for some Japan Post Bank related cards).

Services for Japan Post Bank Card Users (e.g., Passbook Usability and Compatible Models)

Japan Post Bank passbooks cannot be used at ATMs installed in FamilyMart.
However, at Japan Post Bank ATMs installed in FamilyMart, instead of a cash card, you can use the “Japan Post Bank Passbook App” by holding the QR code displayed on your smartphone screen over the ATM to make cash deposits or withdrawals (separate app registration and setup required). This allows some ATM transactions to be completed with just a smartphone, without carrying a cash card.

Source: Japan Post Bank Passbook App – Japan Post Bank

Smartphone ATM (Cardless Transaction) Compatibility Status (by Affiliated Financial Institution)

As mentioned earlier, at Japan Post Bank ATMs installed in FamilyMart, cardless deposits and withdrawals are possible using the “Japan Post Bank Passbook App.”
Regarding E-net ATMs, while the ATMs themselves do not offer a general smartphone ATM function, some financial institutions affiliated with E-net ATMs may enable cardless deposits and withdrawals at E-net ATMs through their own smartphone apps. To use this service, registration for an account with the relevant financial institution and its dedicated app is required. Please check the official website of your financial institution to see if they offer smartphone ATM services at E-net ATMs.

Japanese Yen Withdrawal Service Using Cards Issued Overseas and Compatible Brands (E-net ATMs)

At E-net ATMs, you can withdraw Japanese yen using cash cards or credit cards of specific international brands issued overseas. They mainly support the following international networks:

  • Cirrus: Mastercard group’s international ATM network.
  • PLUS: VISA group’s international ATM network.
  • UnionPay: China-originated international payment network.
  • JCB: A Japanese-originated international brand, but JCB cards issued overseas can also be used.

Fees and withdrawal limits when using these cards to withdraw Japanese yen depend on the regulations of the overseas financial institution or credit card company that issued the card. The ATM operation screen supports multiple languages (Japanese, English, Chinese, Korean, etc.) and is designed to be user-friendly for foreign visitors to Japan.
Some overseas-issued cards (such as UnionPay) may also be usable at Japan Post Bank ATMs in FamilyMart, but E-net ATMs support a wider range of brands.

Security Measures When Using FamilyMart ATMs and How to Deal with Trouble

To use ATMs safely and with peace of mind, it is very important to understand basic security measures and appropriate ways to respond if trouble occurs.

Proper PIN Management and Recommendations for Preventing Unauthorized Use

  • PIN Secrecy: Never tell your PIN to anyone. Financial institution staff or police officers will never ask for your PIN over the phone or at a branch.
  • Setting Hard-to-Guess Numbers: Avoid setting easily guessable numbers for your PIN, such as your date of birth, phone number, address numbers, or car license plate numbers.
  • Caution During Input: When entering your PIN at an ATM, make an effort to prevent shoulder surfing, such as by shielding the keypad with your hand so that people around you cannot see it. It is also effective to check, just in case, that no suspicious devices (such as small cameras or card-skimming devices) are attached to the ATM.
  • Separate Management of Card and PIN: Storing your cash card and a memo with your PIN written on it together is extremely dangerous, so absolutely avoid it.
  • Regular Changes: If possible, it is recommended to change your PIN regularly.

Importance of Checking and Storing Transaction Receipts

When you conduct a transaction at an ATM, make it a habit to always take the transaction receipt and immediately check that there are no errors in the transaction details (transaction date and time, transaction type, amount, account balance, etc.). The transaction receipt not only serves as proof that the transaction was performed correctly but is also an important clue for early detection if there are any unrecognized or fraudulent transactions.
Since unnecessary transaction receipts may contain parts of your account number, from a personal information protection perspective, do not simply throw them in the trash; shred them or tear them into small pieces by hand before disposal.

Checkpoints to Prevent Forgetting Cards or Cash

Once you have finished operating the ATM, take your time and reliably check that you have taken your cash card, cash, and transaction receipt, for example, by pointing to each item. Be especially careful after performing multiple operations or when you are in a hurry. ATMs are equipped with a function to automatically retract cards and cash into the ATM after a certain period for crime prevention and to prevent them from being forgotten, but the most important thing is to make it a habit to check carefully yourself without relying on this feature. Pay attention to the ATM’s voice guidance and screen display, and leave only after confirming that all operations are complete.

Contact Information if Problems Occur During ATM Operation (Guidance from ATM Installer, Card Issuing Financial Institution)

If problems occur during ATM use, such as your card being swallowed and not returned, cash not being withdrawn, or a deposited amount not being reflected in your account, do not panic and take the following steps:

  1. Check the ATM’s Intercom or Contact Information: Most ATMs have an intercom to connect to an operator in an emergency, or a sticker displaying a contact phone number. First, follow the ATM’s instructions and explain the situation. For Japan Post Bank ATMs at FamilyMart, the main contact is the Japan Post Bank call center; for E-net ATMs, it is the E-net Co., Ltd. call center.
  2. Do Not Force Operations: Even if your card or cash seems stuck inside the ATM, avoid trying to remove it yourself or hitting the ATM. This could worsen the situation or cause the ATM to malfunction. Always follow the instructions of a specialized operator.
  3. Consider Contacting the Card Issuing Financial Institution: The problem may not be with the ATM itself, but could be due to a faulty magnetic stripe or IC chip on your cash card, exceeding usage limits, or a suspension of your account. In such cases, you will need to contact the branch or call center of the financial institution that issued your cash card.
  4. Keep Transaction Receipts and Related Information: If a transaction receipt was issued, keep it carefully as it may provide clues to resolving the problem. Also, if an error message is displayed, noting down its content can help you explain the situation smoothly when making inquiries later.

Frequently Asked Questions (Q&A) Regarding FamilyMart ATM Use

Here is a summary of frequently asked questions from customers regarding the use of FamilyMart ATMs and their answers.

Q1. Can I make Japan Post Bank passbook entries or renewals at FamilyMart ATMs?

A1. No, you cannot make passbook entries or renewals using a Japan Post Bank passbook at ATMs installed in FamilyMart (both Japan Post Bank ATMs and E-net ATMs). Please use your cash card or the “Japan Post Bank Passbook App” (only compatible with Japan Post Bank ATMs at FamilyMart) for transactions.

Q2. Do FamilyMart ATMs handle coin deposits or withdrawals?

A2. No, ATMs installed in FamilyMart (both Japan Post Bank ATMs and E-net ATMs) do not handle coin deposits or withdrawals. Transactions are for banknotes only.

Q3. Are the ATMs installed in FamilyMart Japan Post Bank ATMs or E-net ATMs?

A3. Depending on the FamilyMart store, either an ATM managed and operated by Japan Post Bank or an E-net ATM operated by E-net Co., Ltd. may be installed. You can distinguish them by the ATM’s chassis design and screen display. Generally, Japan Post Bank ATMs often have a green-based design with the “ゆうちょ” (Yucho) logo displayed. E-net ATMs have a blue or white-based design with the “E-net” logo clearly indicated.

Q4. Can I make cash transfers from FamilyMart ATMs?

A4. No, you cannot make cash transfers from ATMs installed in FamilyMart (both Japan Post Bank ATMs and E-net ATMs). A cash card is required for transfers.

Q5. If I have a Japan Post Bank cash card, are FamilyMart ATM fees always free?

A5. No, they are not always free. When using a Japan Post Bank cash card (or the “Japan Post Bank Passbook App“) at a “Japan Post Bank ATM” installed in FamilyMart, deposit and withdrawal fees are free on weekdays from 8:45 to 18:00 and on Saturdays from 9:00 to 14:00. However, a fee of 110 yen (tax included) applies at other times and on Sundays/holidays. Also, please note that when using a Japan Post Bank card at an “E-net ATM,” a fee of 220 yen or 330 yen (tax included) applies depending on the time of day.

Q6. Is it possible to change the language of the FamilyMart ATM operation screen to something other than Japanese?

A6. Yes, it is possible. Many of the Japan Post Bank ATMs and E-net ATMs installed in FamilyMart are multilingual. In addition to Japanese, you can switch to and operate in multiple languages such as English and Chinese. Check for a language selection button on the initial screen display or follow the prompts. This is a feature designed to be user-friendly for foreign visitors to Japan.

Q7. Which financial institution cards can be used at E-net ATMs?

A7. E-net ATMs are affiliated with a very large number of financial institutions. Cash cards from city banks (MUFG Bank, Sumitomo Mitsui Banking Corporation, Mizuho Bank, etc.), regional banks nationwide, Japan Post Bank, shinkin banks, credit cooperatives, labor banks, JA Bank (agricultural cooperatives), and JF Marine Bank (fishery cooperatives) can be used. Many online-only banks such as Rakuten Bank, PayPay Bank, Sony Bank, and Sumishin SBI Net Bank are also affiliated. For specific affiliated financial institutions, please check the E-net official website or contact your financial institution.

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