What to Do If You Don’t Receive or Lose Your Statement Slip at a Convenience Store ATM

When using a convenience store ATM, if the transaction statement slip (receipt), which serves as proof of the transaction, is not issued, or if you lose the slip you received, it can be troublesome when you need to confirm transaction details or in case of unexpected issues.

This article explains in detail the importance of convenience store ATM transaction statement slips, the reasons why a slip might not be issued, specific measures to take if a slip isn’t issued or is lost, the possibility of reissuance, and alternative methods for confirmation. It also introduces tips to avoid future statement slip troubles.

The Role and Importance of Convenience Store ATM Transaction Statement Slips (Receipts)

Transaction statement slips issued at convenience store ATMs are not just pieces of paper; they serve several important roles.

Accurate Record of Transaction Details (Date/Time, Amount, Fees, etc.)

The statement slip accurately records information such as when, at which ATM, how much was transacted (withdrawal, deposit, transfer, etc.), and how much the fee was. This allows you to accurately recall the transaction details later.

Record of Recipient Information and Reference Number for Transfers

Especially when making a transfer, the statement slip includes the recipient’s account information, the transfer amount, and a reference number indicating that the transfer was successfully processed. This is very important for confirming whether the transfer was made correctly.

Proof in Case of Trouble (Double Withdrawal, Forgetting to Take Cash, etc.)

In the unlikely event of a problem such as a double withdrawal, forgetting to take cash, or a transaction not completing normally, the statement slip serves as objective proof of the transaction. When contacting a financial institution, providing the information on the statement slip can lead to a smoother investigation and resolution.

Use for Household Budgeting and Expense Reimbursement

Statement slips can be used as proof of expenditure when tracking cash flow for daily household budgeting or when reimbursing business expenses.

Main Reasons Why Statement Slips Are Not Issued at Convenience Store ATMs

There are several possible reasons why a statement slip might not be issued at a convenience store ATM.

Reason 1: Issues with the ATM

There might be a problem with the ATM unit itself or its system.

Out of Receipt Paper

The simplest reason is that the ATM has run out of receipt paper (thermal paper, etc.).

Printer Malfunction or Temporary Error

If the printer inside the ATM is malfunctioning or experiencing a temporary error, it cannot print and dispense the statement slip normally.

ATM System Malfunction

Rarely, a malfunction in the ATM system itself may prevent the statement slip issuance process from working correctly.

Reason 2: User Operations or Selections

Sometimes, the user’s own operations or selections can result in no statement slip being issued.

Selected “No” for Statement Slip Issuance

On the ATM screen, there is often an option to choose whether or not to issue a statement slip. If you mistakenly select “No,” then naturally, no slip will be issued.

Forgot to Take the Statement Slip While Focused on Retrieving Card or Cash

This happens when you focus on retrieving your card and cash after the transaction is complete, and forget to take the statement slip that is dispensed afterwards. After a certain period, the ATM may automatically retract the slip for security or tidiness reasons.

Cases Where Statement Slips Are Not Issued by Default for Some Transactions

For some very simple transactions (e.g., confirming a very small top-up to some e-money services), the system may be designed not to issue a detailed statement slip by default.

Initial Actions to Take If a Statement Slip Is Not Issued at a Convenience Store ATM

If you notice that a statement slip was not issued, take the following actions first.

Check the ATM Screen Display (Error Messages, Guidance, etc.)

Check if there are any messages on the ATM screen regarding paper outages, system errors, or any guidance related to statement slip issuance.

Report the Situation Using the ATM’s Contact Method (Intercom, etc.)

If the ATM has an intercom or phone, use it to contact the ATM management company (e.g., Seven Bank for Seven Bank ATMs) and inform them that a statement slip was not issued, and if possible, mention the possibility of a paper outage or malfunction. This is not only for your transaction record but also for other users.

Note Down Transaction Details as You Remember Them (Date/Time, Amount, Operation, etc.)

Even without a statement slip, make an accurate note of the date and time of use, location (convenience store name, ATM number, etc.), transaction amount, and operation details (withdrawal, transfer destination, etc.) as you remember them, to prepare for later confirmation or inquiries about the transaction.

(If Possible) Try Another Transaction Immediately to See If a Statement Slip Is Issued

If you have time and can try a small-value transaction (e.g., balance inquiry, which usually has no fee), you can try another transaction at the same ATM immediately to see if a statement slip is issued. This can help determine if the issue is with the ATM itself, but there’s no need to force it.

Things to Check If You Have Lost Your Convenience Store ATM Statement Slip

If you can’t find the statement slip you thought you received, check the following points.

When You Noticed It Was Lost and Where You Last Confirmed It

Try to recall when and where you most likely lost the statement slip. The search area will change depending on whether you dropped it near the ATM or lost it on your way home.

Recheck If It’s Mixed In With Other Documents (In Your Wallet, Bag, etc.)

Receipts are small and often get mixed in with other receipts or cards in your wallet, in bag pockets, or between documents. Search carefully once more.

Availability of Other Means to Prove Transaction Details (Passbook Update, Online Banking History, etc.)

Even if you can’t find the statement slip itself, consider if there are other ways to confirm or prove the transaction details. For example, for cash card transactions, this could be a passbook update or online banking transaction history; for credit card cash advances, it could be the card company’s statement.

Can Convenience Store ATM Statement Slips Be Reissued? General Rule and Exceptions

Many people wonder about the possibility of reissuing statement slips.

General Rule: Immediate Reissuance at Convenience Store ATMs Is Basically Not Possible

First, as a general rule, it is typically not possible to have a past transaction’s statement slip reissued immediately on the spot at a convenience store ATM once a transaction has been completed. ATM systems are generally designed to issue a statement slip for each transaction and do not typically have a function to retrieve past transaction data and print it again.

Possible Exception 1: Contacting the ATM Operating Institution (Bank)

You might be able to get some form of assistance by contacting the bank that manages and operates the ATM (e.g., Seven Bank, Lawson Bank).

Inquiry about Transaction History and Possibility of Issuing an Alternative Certificate

The ATM operating bank keeps logs (records) of transactions made at its ATMs. Based on these logs, they may be able to look up specific transaction details. However, instead of reissuing the statement slip itself, they often provide the information in the form of a “transaction certificate” or a “copy of usage history.” Issuance may incur a fee and take several days.

Information Needed for Inquiry (Date/Time of Use, Location, Card Information, etc.)

When making an inquiry, the following information is generally required to identify the transaction:

Location of the ATM used (convenience store name, ATM identification number, etc.)
Date and time of use (date and, if possible, approximate time)
Type and (partial) number of the card used
Transaction amount and transaction details

Possible Exception 2: Consulting the Card Issuing Company (Bank/Credit Card Company)

If the purpose of the statement slip is to confirm transaction details, it is also effective to consult the issuer of the card you used (the bank for a cash card, the card company for a credit card).

Methods to Check Usage History (Online Banking, Statement of Account, etc.)

Card issuers manage their customers’ usage history. You can check past transaction history through online banking or the card company’s member website, or confirm it on the statement of account sent by mail. These can be used as alternatives to the statement slip for confirming transaction details.

Availability of Documents Usable as Proof of Transaction

If you need official proof of a transaction for expense reimbursement or other purposes, some card issuers may offer a service to issue a “proof of transaction” or similar document for a specific transaction, possibly for a fee.

(Note) Often It’s “Confirmation of Transaction History” Rather Than Reissuance

To reiterate, it is difficult to get the exact same convenience store ATM statement slip “reissued.” In most cases, the response will be in the form of an inquiry into transaction history, issuance of an alternative certificate, or confirmation through existing statement services.

Alternative Ways to Confirm Transaction Details Without a Statement Slip

Even if you don’t have a convenience store ATM statement slip, there are several ways to confirm transaction details.

For Cash Card Use: Passbook Update, Online Banking Transaction History Inquiry

If you used a bank cash card for a transaction (withdrawal, deposit, transfer, etc.), you can confirm it using the following methods:

Passbook Update: You can get your transaction history printed by updating your passbook at a bank counter or your bank’s ATM.
Online Banking Transaction History Inquiry: If you are subscribed, you can log in to online banking from your computer or smartphone and check your past transaction history at any time.

For Credit Card Use (Cash Advance, etc.): Card Company’s Statement of Account, Member Website

If you made a credit card cash advance or similar transaction at a convenience store ATM, you can confirm it using the following methods:

Card Company’s Statement of Account: The statement of account, issued monthly by mail or online, will also include the history of cash advances.
Member Website/App: You can check your latest usage status and past statements on the credit card company’s member website or dedicated app.

For Smartphone Payment Top-ups, etc.: Usage History Within Each Payment App

If you topped up a smartphone payment service like PayPay or LINE Pay with cash from a convenience store ATM, you can generally check the top-up history within each payment service’s app.

For Transfers: Confirming Deposit with the Recipient, Online Banking Transfer History

If you made a transfer from a convenience store ATM and don’t have the statement slip, try confirming it using the following methods:

Confirming Deposit with the Recipient: The most reliable way is to contact the recipient directly and ask them to confirm if the deposit has been made.
Online Banking Transfer History: If your account supports online banking, the transfer history might be recorded (however, whether all ATM transfers are recorded in detail depends on the bank).

Tips to Avoid Future Statement Slip Troubles at Convenience Store ATMs

Troubles related to statement slips can be prevented with a little care.

Carefully Select Statement Slip Issuance When Operating the ATM

When selecting whether to issue a statement slip on the ATM screen, don’t rush, check the details carefully, and if necessary, always select “Issue.”

Make It a Habit to Always Take the Statement Slip Along with Cash and Card

Once the transaction is complete, make it a habit to always take the statement slip along with your cash and card. Be conscious of the “cash, card, statement slip” three-point check.

Check the Contents of the Received Statement Slip Immediately and Store It Carefully

When you receive the statement slip, check on the spot if there are any mistakes in the transaction date/time, amount, fees, etc. Then, store it carefully in your wallet or a dedicated file for the required period so you don’t lose it.

Regularly Update Your Passbook or Check Transaction History via Online Banking

Don’t rely solely on statement slips; make it a habit to regularly update your passbook or check your transaction history via online banking. This way, you won’t panic even if you lose a statement slip.

If You Notice an ATM Is Out of Paper or Malfunctioning, Report It via the On-site Phone (Also for Other Users)

If you notice that an ATM is out of paper or its printer is malfunctioning, inform the ATM management company using the provided contact method. This can lead to a prompt response and help prevent other users from encountering similar troubles.